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Naimul_Hd
June 29, 2011, 06:57 AM
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Google Faces Up to Facebook with 'Plus' Social Sharing Site (http://techland.time.com/2011/06/29/google-faces-up-to-facebook-with-plus-social-sharing-site/)

Google just threw down the digital gauntlet, right in front of Facebook's feet, with the announcement (http://googleblog.blogspot.com/2011/06/introducing-google-project-real-life.html) of a new social sharing site called Google+ (http://plus.google.com/).


The site is invite-only at the moment (cue hundreds of "Can anyone spare me a Plus invite?" requests on Twitter), so for those who can't get inside, the basic premise is this: Plus lets you create groups of people called "Circles", and you can share stuff among those groups in a more focused way than you might using Facebook.


So while you might share the news that you've got engaged with everyone in all your Circles, the other news - about how your engagement party ended up with three hospitalized casualties, your car painted bright pink, and your purchase of 20 square miles of prime Los Angeles real estate for just $20 and a can of Coke - might just be shared with your BFFs. Or maybe the subset of your BFFs who were invited to the party.

There are also "Hangouts", in which Google appears to have invented the chatroom. You can create one, or join one created by a friend, at any time. Participants are connected via video chat and can, you know, hang out. Another feature, Huddle, is much the same but for text chat between groups of people. Sorry, Circles.


There's also instant photo sharing and a feature called Sparks, which offers something new: auto-generated content feeds based on your chosen topics. It's like blogging never happened. You tell sparks what you're interested in, and it scoots around the web finding stuff it thinks you'll find interesting.


Google's created a Google Maps-style demo (http://www.google.com/intl/en/+/demo/) you can play with to get to know Plus a little better.


So will Plus out-Facebook Facebook? Will people care enough to sign up, assign buddies to Circles, join Hangouts, and browse Sparks? Or will they all be too busy on Facebook to notice?


Source (http://techland.time.com/2011/06/29/google-faces-up-to-facebook-with-plus-social-sharing-site/)

Naimul_Hd
June 29, 2011, 07:01 AM
Google challenges Facebook with a Plus (http://www.hurriyetdailynews.com/n.php?n=google-challenges-facebook-with-a-plus-2011-06-29)


Internet giant Google has come up with a new social networking site that aims to take away from Facebook users: Google+. The site borrows some ideas and features from Facebook while offering new approaches to them in efforts to revolutionize online social networking


<table width="300" align="left" border="0" cellpadding="0" cellspacing="0"><tbody><tr><td> http://www.hurriyetdailynews.com/images/2011_06_29/google-challenges-facebook-with-a-plus-2011-06-29_l.jpg

Google+ Hangouts are a kind of mashup of video chatting through Gmail, as well as the old 'chat rooms' when AIM was the only chat option. PCW photo
</td></tr></tbody></table>Facebook has been dominating the social networking field online ever since its was made available to the public in September 2006. Now, however, the social network giant finally has a new competitor: Google+.

Created by Google under the code name Emerald Sea, Google+ borrows some ideas and features from Facebook while offering new approaches to content sharing and privacy management. PCWorld.com reports that “Google+ is a solid start to an insurgent social networking platform that is sure to be enhanced rapidly over the coming months and could soon offer a solid alternative to Facebook,” PCWorld.com has said.

According to PCWorld, Google+ is relatively simple to use, especially to users familiar with Facebook. For users of other Google products, much of previously provided information is automatically imported into a Google+ account. Picassa, for example, is linked to Google+ and allows users to select their Google+ profile picture from existing Picassa albums. There is also an “About Me” section, but aside from having the basic “gender,” “occupation” and “relationship” information, Google+ invites users to be more creative and saucy by adding “introduction” and “bragging rights” under the user’s profile. Users can also pin “places you’ve lived” on a Google map in the “About Me” section.

As a new online social networking site, Google+ closely mimics real life social circles on screen. For Gmail users, Google+ imports all of the user’s information automatically. Contacts from Gmail accounts will be imported to Google+ accounts as friends. Google represents friends or groups in literal social circles; users can drag squares with their friend’s email addresses into circles labeled as “friends,” “family” and “acquaintances.” Users can also add their own labels to a circle.

Google+ also provides the function to set privacy levels on each piece of content shared. When an article is shared or if a picture is uploaded onto the account, Google+ allows users to choose which circle of friends to share the content with, resulting in less, to borrow a Facebook jargon, “News Feeds.”

While Facebook calls “News Feed,” Google+ calls it “Stream.” The feature is nearly identical, save for the fact that Google+ users have to decide which circle of friends see the update. Controls at the side of the page allows users to choose the circles of friends who can contribute items to the user’s stream. People who can see each user’s stream updates can comment on them, and instead of “Liking” it Facebook style, Google+ users “+1” it.

A Google+ feature that Facebook lacks is “Hangouts,” a mashup of video chatting through Gmail and the old style “chat room.” Users can invite circles of friends or individual friends to chat, and up to 10 people can “Hangout” at the same time. Google places the image of the person who is talking at the center of the screen. If multiple people are talking at the same time, it moves the one who is talking loudest to the center.

Google also plays in what they already reign in: their search engine. With Google+, “Sparks” is a feature that allows users to choose from a list of possible interests (biking, sailing, sewing and more), or to enter their own specific interest. Google then gathers the relevant content from all over the web and allows user to share the chosen content with friends. Users can choose which friend circles or single friends to share the content with. The post then shows up in those friends’ stream.

Google also recently debuted two new mobile apps, both of which work directly with Google+ accounts. First, the main Google+ Android app (available for free from the Android Market) brings the core parts of Google+ to a mobile device. The app features a simple home screen with icons for the Stream, Huddle, Photos, Profile and Circles sections of Google+. Users can easily post notes and content, and comment on others’ shared materials from the app's Stream screen. It also asks users if they want to attach their current location to the post made by users.

The Photos section shows images shared by friends, uploaded from phones, stored in albums, and photos of the user shot by others and shared on Google+. A little camera icon in the top right corner brings up the camera app and allows users to quickly post a picture to a “From Your Phone” album at Google+. When reviewing photos, users can “tag” the people in them similar to Facebook. Users draw a little square around a person's face and type in their name in the box below (or choose one of the names Google+ guesses). Users can tag people who are Google+ users or just email contacts.
As long as they are from a phone or tablet, photo and video uploads are unlimited. Google has no restrictions on the number of albums, the photos, or the file size. Google only resizes photos over 2,048-by-2,048 pixels, and limits an uploaded video to just 15 minutes. But even then, Google allows up to 1080p resolution.

Google+ also adds this note: “Adding this tag will notify the person you have tagged. They will be able to view the photo and the related album” in an effort to warn people the they’ve been tagged (possibly in an unflattering or compromising photo), giving them an immediate chance to remove the tag.

The second app, “Huddle,” which is already included in the main Google+ app, is like a BlackBerry Messenger for the Android platform that allows for users to group chat.
Google makes it very clear that the information users contribute to the social graph as part of Google+ will be used to help refine search results and more accurately target web ads. While Google+ seems to emphasize giving users control over the way they share information among different circles of friends, it is not yet known whether Google will be more sensitive to the user’s privacy when it determines which personal data is public – that is available for use (in aggregate or otherwise) by Google and its advertisers – and which remains private.

Google+ has recently launched its test run to a limited number of users and hopes to outdo arch-rivals Facebook.“We’re transforming Google itself into a social destination at a level and scale that we’ve never attempted — orders of magnitude more investment, in terms of people, than any previous project,” says Vic Gundotra, who leads Google’s social efforts.

While Google+ is not available for public use yet, the Google+ Project offers a simple tour on Google+ features at http://www.google.com/+/demo/.

Severus
June 29, 2011, 09:19 AM
Looks promising. Let's hope that it won't be a failure like the wave project
<br />Posted via BC Mobile Edition

Mahmood
June 29, 2011, 10:15 PM
Who can invite me, I want it.
<br />Posted via BC Mobile Edition (iPhone)

iDumb
June 29, 2011, 10:17 PM
Who can invite me, I want it.
<br />Posted via BC Mobile Edition (iPhone)

you might be the only one.

Zeeshan
June 29, 2011, 10:23 PM
didn't blah once introduce something like this long time ago? failed to launch like a 29 year old living in mommas basement falling flat on its face like the inventor of segue..

anyways...didnt read it word by word but still i dont think i am missing much....

Zeeshan
June 29, 2011, 10:25 PM
and what kinda coke was the nerd sniffing to 'challenge' someone with a 'plus'.... eeee eeeeee eeeee.... *waving lightsaber* i shall destroy you with my pronouns... initiate 'plus' shield and equation launcher...

FFS

Severus
June 29, 2011, 11:41 PM
this invitation only thing is an old and crappy gimmick of google to get market attention which does not work anymore. see what happened to google wave. people had waited months for an invite only to discover a stupid halfdone interface

auntu
June 30, 2011, 03:10 AM
this invitation only thing is an old and crappy gimmick of google to get market attention which does not work anymore. see what happened to google wave. people had waited months for an invite only to discover a stupid halfdone interface
Absolutely this reminds me the wave thing.

Still I would look for an invitation. :)

Naimul_Hd
June 30, 2011, 04:31 AM
I don't think we need an invitation to join Google plus. However, its not available to public yet. All they have given us a glimpse :)

By the time, Google plus will in full function, FB will definitely come up with some few and innovative features. So, it would be hard for Google to get attraction from FB users.

Rabz
June 30, 2011, 05:06 AM
WHY should I switch from facebook to Gplus ??
What are my benefits ??

nakedzero
June 30, 2011, 05:46 AM
I'd like for an invitation but I think g+ ain't gonna work. FB rules.

Mahmood
June 30, 2011, 07:53 AM
WHY should I switch from facebook to Gplus ??
What are my benefits ??

For me, its circles. I never got in to the FB fever as all friends did not make sense.

For now, g+ is invitation only. Hopefully one of our BC members will be able to take us in....

Naimul_Hd
June 30, 2011, 08:32 AM
For me, circles, hang outs and huddles where i can chat with multiple friends same time in a same window just like conferencing which is missing on FB. But the only problem is to invite all my FB friends on Google+ as many of them may not be interested coming to Google+. :(

Naimul_Hd
July 7, 2011, 09:22 PM
Everytime (it was too long the first few times) I tried to post this status update about Google+, Facebook gave me a captcha. You thinking what I'm thinking? ... that Facebook wants to discourage us mentioning Google+ on fb ... ?

mac
July 7, 2011, 10:56 PM
..waiting eagerly for this!
<br />Posted via BC Mobile Edition (Android)

al Furqaan
July 7, 2011, 11:18 PM
For me, its circles. I never got in to the FB fever as all friends did not make sense.

For now, g+ is invitation only. Hopefully one of our BC members will be able to take us in....

i'm on it, its slow going as i hardly have any friends on the thing. not sure if only certain members can invite or if anyone can invite, but if i can, just let me know.

i am willing to toss invites to all the senior BC members - don't have time to invite all the 10-post count members...sorry.

Electrequiem
July 7, 2011, 11:30 PM
This "invitation only" thing is to generate hype and buzz (not to be confused with Google Buzz ... we all know how that turned out). It is human nature to appreciate and seek what's hard to obtain. As of now, I personally don't see any good reason to switch to G+... but it does seem promising.

Rabz
July 9, 2011, 05:12 AM
I am in !!
From F --> G.

nakedzero
July 9, 2011, 12:32 PM
Who can invite me, I want it.
<br />Posted via BC Mobile Edition (iPhone)

Mahmood bhai, inbox me your email address please.

magic boy
July 10, 2011, 01:45 AM
using google+ so far looking so good with easier & faster user interface and sound environment. lets see koydin tikey

Rabz
July 10, 2011, 01:49 AM
^^ There needs to be mass migration from Fb to Google.
Or else, it wont click.

Plus, so far, I've just found it FB with a different interface.
Nothing new.

Naimul_Hd
July 10, 2011, 02:00 AM
^ its still on beta mode.

Alien
July 11, 2011, 03:32 AM
They might as well get rid of Google Buzz which was as useless as Wave.

Alien
July 11, 2011, 03:32 AM
BTW, anyone still looking for invite can PM me with your email.

Naimul_Hd
July 11, 2011, 03:35 AM
nah....G+ bhalo lagteche na...kemon jeno khap chara khap chara....er cheye FB ei bhalo :D

Alien
July 11, 2011, 03:47 AM
Initially it was open but then they closed it when too many were signing up. Invitation will limit the inflow numbers without restricting it altogether.

I don't see lasting long as its nothing revolutionary compared to Facebook. Reason why Facebook is where it is today is the ingenious brains of Zuckerberg and Co. Things like status updates, writing on friends wall, exclusivity of networks and above all the lack of junk flashy ads is what set Facebook apart from Hi5, Friendster and Myspace.

So unless Google does something extraordinary to outgun Facebook, its a goner already. So far the Circles are a big + but heck, Facebook can put that up easily.

But agree this whole "invite" business is annoying. Obviously they haven't learnt from Wave. Why not release a complete polished product instead of half done buggy stuff? If Facebook can, why can't they? It reflects badly on Google in my opinion, a company known for having a teams of top notch engineers behind its products.

nakedzero
July 11, 2011, 04:27 AM
Initially it was open but then they closed it when too many were signing up. Invitation will limit the inflow numbers without restricting it altogether.

I don't see lasting long as its nothing revolutionary compared to Facebook. Reason why Facebook is where it is today is the ingenious brains of Zuckerberg and Co. Things like status updates, writing on friends wall, exclusivity of networks and above all the lack of junk flashy ads is what set Facebook apart from Hi5, Friendster and Myspace.

So unless Google does something extraordinary to outgun Facebook, its a goner already. So far the Circles are a big + but heck, Facebook can put that up easily.

But agree this whole "invite" business is annoying. Obviously they haven't learnt from Wave. Why not release a complete polished product instead of half done buggy stuff? If Facebook can, why can't they? It reflects badly on Google in my opinion, a company known for having a teams of top notch engineers behind its products.

Second that :up:

Mahmood
July 14, 2011, 08:41 AM
^^ There needs to be mass migration from Fb to Google.
Or else, it wont click.

Plus, so far, I've just found it FB with a different interface.
Nothing new.

I am finding it a better FB.

No more annoying getting tagged, yoo hoo!

MohammedC
July 14, 2011, 09:38 AM
14th July 2011
There is going to be a change soon on Google’s recently launched social network, Google Plus.
As of now, users of this social network are allowed to keep their profiles private if they desire to do so.
However, come 31st July and these private profiles will be deleted. This move is likely to upset users, who wish to keep their profiles private as they are allowed to do on Facebook.

http://news.accuracast.com/social-media-7471/google-to-delete-private-google-plus-profiles/
<br />Posted via BC Mobile Edition (iPhone)

Naimul_Hd
July 14, 2011, 09:45 AM
14th July 2011
There is going to be a change soon on Google’s recently launched social network, Google Plus.
As of now, users of this social network are allowed to keep their profiles private if they desire to do so.
However, come 31st July and these private profiles will be deleted. This move is likely to upset users, who wish to keep their profiles private as they are allowed to do on Facebook.

http://news.accuracast.com/social-media-7471/google-to-delete-private-google-plus-profiles/

Posted via BC Mobile Edition (iPhone)

It also says:

It should be a consolation to users to know, that the only data they are required to provide on the public profile includes the full name and gender of the user. The user will have the ability to delete or hide any other information from the profile.

Another point in defense of Google is the fact, that even with Facebook (http://www.accuracast.com/services/social/networks/facebook/), the users name gender and profile picture of the user is freely available to all, even with private settings since the last year or so.


Mark Zuckerberg had then explained that “The site has actually never worked in a way that you sign up and the only people who can see you or your information were your friends. The reason for that is … if only the people who were already your friends on the site could see your information then it would be really difficult to connect with your actual friends and actually be able to have meaningful interactions with them.”

Hence, even though Google has decided to disallow private profiles, they are not actually affecting the user’s privacy any more than Facebook is already doing.


If that's the case, then i don't find any reason to be worried about our G+ account being public :)

nakedzero
July 18, 2011, 03:14 AM
[বাংলা]আলাস্কায় সবচেয়ে বেশি অভাব নারী সঙ্গীর। সেখানে পুরষের সংখ্যাধিক্য। আর বর্তমানে সার্চ জায়ান্ট গুগলের সোশাল নেটওয়ার্কিং সাইট গুগল প্লাস নেটওয়ার্কিং জগতের ‘আলাস্কা’ বলেই জরিপের ফল বলছে। খবর এমএসএনবিসি-এর।

সংবাদমাধ্যমটি জানিয়েছে, সোশাল নেটওয়ার্কিং সাইট হিসেবে গুগল প্লাস চালু হবার এক মাস পার না হতেই এ সাইট ব্যবহারকারী ১ কোটির মাইলফলক ছাড়িয়েছে। কিন্তু গুগল প্লাসের ইউজার ডেমোগ্রাফি দেখাচ্ছে, এ সাইটটি একরকম নারী বিবর্জিত।

জানা গেছে, গুগল প্লাস ব্যবহারকাদের মধ্যে পুরষের হার শতকরা ৭৩ ভাগ।

এদিকে, সাইট বিশ্লেষকরা বলছেন, গুগল প্লাস সাইটটি হবে সোশাল নেটওয়ার্কিং জায়ান্ট ফেসবুকের প্রতিদ্বন্দ্বি। কিন্তু ফেসবুকের জরিপে দেখা গেছে, সেখানে নারী ব্যবহারকারীর সংখ্যাই বেশি।

সংবাদমাধ্যমটি জানিয়েছে, গুগল প্লাসে নারী ব্যবহারকারী কম হবার কারণে গুগলকে ভুগতে হবে বলেও বিশ্লেষকরা আশঙ্কা প্রকাশ করেছেন।

সংবাদমাধ্যমটি জানিয়েছে, গুগল প্লাস সাইটটিতে প্রযুক্তির ব্যবহার অনেক বেশি হয়েছে। এ ছাড়াও সার্কেল, স্ট্রিম নামের নতুন ধারণা অনেক নারীর কাছেই বোধগম্য হয়নি। তাই গুগল প্লাসের প্রযুক্তিভীতিই এ সাইটটিকে ‘আলাস্কা’ বানিয়ে দিয়েছে।[/বাংলা]


SOURCE (http://tech.bdnews24.com/details.php?shownewsid=2475)

Naimul_Hd
July 18, 2011, 03:39 AM
^ hahahaa...ajib shomossha dekhi !

nakedzero
July 18, 2011, 11:03 AM
Kotha shotti mone hochche, amar list a mone hoy meyer percentage er cheye o poor hobe! Kaokei akhono invite / add kora hoyni tamon. Aro dekhi, FB theke G+ a akdom move kora ta mone hoy thik hobena. G+ a ashole shobai ashchhena, interest feel korchena shobai. Othoba akhono new dekhe used to hote parchena, tao hote pare.

Murad
July 18, 2011, 11:13 AM
FB nari der majhe 50% fake profiles.

nakedzero
July 18, 2011, 11:34 AM
FB nari der majhe 50% fake profiles.


Kotha ta shotti bolle bhul hobe :sick:

Kotha ta oti matrai shotti abong khati

rashed411
July 19, 2011, 12:42 PM
I feel google+ might actually will make it as a successful alternative to Facebook. The most important feature is circles. Many of us are afraid to add our family to FB because we dont want them invading our life. Now we can add everyone without fearing our privacy.( even though you might stream on wrong channel accidentally :-p)

Ps: if you need google+ invite pm me your email.

Nasif
July 19, 2011, 08:14 PM
I am going to gradually transition into +.

Waiting for the day I get to delete my Facebook account!

Zeeshan
July 19, 2011, 08:17 PM
FB nari der majhe 50% fake profiles.

No.

nakedzero
July 20, 2011, 02:37 AM
[বাংলা]বিশ্বব্যাপী সামাজিক যোগাযোগে সুদীর্ঘ সময় একচ্ছত্র আধিপত্য করেছে ফেসবুক। তবে সময়টা এখন চ্যালেঞ্জিং।

কারণ এ মাধ্যমের সদ্য সদস্য গুগল প্লাস। তাই প্রতিপক্ষকে মোটেও হালকা করে দেখার সুযোগ নেই। এ সত্যটা ফেসবুকও অনুধাবন করেছে।

এরই মধ্যে নতুন এ প্রতিযোগিতা সামাল দিতে ফেসবুক তার চেহারায় আমূল পরিবর্তনে কাজ শুরু করেছে। আগামী সেপ্টেম্বরেই ‘ফেসবুক এডিশন’ নামে বহুমাত্রিক নতুন সব টুলস নিয়ে মাঠে নামার আনুষ্ঠানিক ঘোষণা দিয়েছে ফেসবুক।

তবে এ ধরনের তড়িৎ উদ্যোগের পেছনে গুগল প্লাস কাজ করছে এসত্যটা মানতে নারাজ ফেসবুক কর্তৃপক্ষ। সময়ের প্রয়োজনেই ফেসবুকের নতুন অবয়ব ফেসবুক এডিশন সম্পাদনার কাজ করছে ফেসবুকের ডিজাইন বিভাগ।

এ মুহূর্তে বিশ্বব্যাপী ফেসবুক গ্রাহকের সংখ্যা ৭৫ কোটি ছাড়িয়ে গেছে। আর ডজন খানেক আন্তর্জাতিক সংবাদমাধ্যম এখন ফেসবুকের অ্যাপলিকেশন ব্যবহার করছে। এর মধ্যে সিএনএন, দ্য ডেইলি এবং ওয়াশিংটন পোস্ট অন্যতম। অচিরেই নিউ ইয়র্ক টাইমসের সঙ্গেও নতুন আঙ্গিকে সেবা চুক্তি করবে ফেসবুক।

এরই মধ্যে সংবাদভিত্তিক লাইক বাটন অনলাইন নিউজ সাইটগুলোতে ব্যাপক সাড়া ফেলেছে। এ কারণেই ফেসবুক ব্যবসায়ীক সম্ভাবনা এবং জনপ্রিয়তা টিকিয়ে রাখতে নতুন সংস্করণ তৈরির উদ্যোগ নিয়েছে।

নতুন এ সংস্করণের মাধ্যমে ফেসবুকপ্রেমীরা খুদে আদলের ফেসবুক ব্যবহারের সার্বিক সুবিধা উপভোগ করতে পারবেন। এ প্রসঙ্গে ফেসবুক মুখপাত্র জানান, নতুন কিছু নয়। সময়ের প্রয়োজনীয় নিজেকে খানিকটা ভিন্ন আঙ্গিকে উপস্থাপন করতে চাইছে ফেসবুক।

উল্লেখ্য, সামাজিক নেটওয়ার্কিং সাইটগুলো বিজ্ঞাপনী বার্তার বিনিময়ে আর্থিক যোগান পেয়ে থাকে। এ ব্যবসায় অ্যাপলিকেশন টুলস হচ্ছে আয়ের অন্যতম মাধ্যম। তাই খানিকটা বাণিজ্যিক চাহিদা এবং সহযোগীতার উদ্দেশ্য নিজের পুরনো অবয়ব বদলে নিতেই আসছে ফেসবুকে নতুন সংস্করণ।

আর্বিভাবের মাত্র কয়েক দিনেই গুগল প্লাস ১ কোটি গ্রাহকের গণ্ডি পেরিয়েছে। এর ফলে সামাজিক নেটওয়ার্ক মাধ্যমে প্রতিযোগিতার আবহ সৃষ্টি হয়েছে। এ মুহূর্তে এ দুটি সামাজিক মাধ্যম তাদের সেবায় সহজবোধ্যতা, ব্যক্তিতথ্য নিরাপত্তা, ফটো এবং ভিডিও চ্যাটে টুলসভিত্তিক অ্যাপলিকেশনের মানোন্নয়নে কৌশলগত কাজের মাধ্যমে গ্রাহকদের আকৃষ্ট করতে চাইছে।

বিশেষজ্ঞদের ভাষ্যমতে, এ প্রতিযোগিতায় প্রকৃত সুফল গ্রাহকের জন্যই বরাদ্দ। কারণ ফেসবুকের একচেটিয়া মনোভাবের কারণে গ্রাহকদের অভিযোগ অনেকটা আমলেই নেয়নি ফেসবুক। কিন্তু গুগল প্লাসের কারণে অনেকটাই নড়েচড়ে বসেছে ফেসবুক।[/বাংলা]


SOURCE (http://www.banglanews24.com/detailsnews.php?nssl=c1859757235b2d130fadaa37998e8 3c1&nttl=2011071707301649503&toppos=5)

Sovik
July 23, 2011, 03:54 AM
I am liking (+ 1) this Google plus
<br />Posted via BC Mobile Edition (Android)

Sovik
July 23, 2011, 05:49 AM
Looking forward to have a banglacricket circle
<br />Posted via BC Mobile Edition (Android)

nakedzero
July 25, 2011, 05:54 AM
Facebook may be one of the most popular Web sites around, but it doesn't seem to be one of the most loved.

The social network scored dead last in a new study out today that tracked customer satisfaction among a variety of Web sites and companies. Produced in partnership with analytics firm ForeSee Results, the 2011 American Customer Satisfaction Index E-Business Report (http://www.foreseeresults.com/research-white-papers/foresee-annual-e-business-report-2011-form-foresee.shtml) analyzed how users feel about news sites, search engines, and social networks.

Although Facebook's reputation actually grew 3 percent from last year to reach 66 out of 100, the site was at the bottom of the barrel among not only social networks but all companies measured.

Responding to the study's findings, a Facebook representative sent CNET the following statement:

"We take user feedback seriously, and strive to create a simple, fast, and innovative service that enables people to connect with their friends in a safe environment. More than half of our users visit Facebook every day, and we're constantly enhancing our products to offer people the best possible experience. Indeed, a report published last month by the Pew Internet and American Life Project highlighted the positive impact Facebook has had in people's lives."

Social media didn't fare very well at customer satisfaction in general, according to the study, which found it to be one of the lowest-scoring businesses tracked by the ACSI, higher only than airlines, newspapers, and pay-TV services.

Of social-media sites, Wikipedia topped the satisfaction list, with a score of 78, while YouTube took second place, with a score of 74. MySpace failed to make the cut at all this year simply because there weren't enough users to generate an accurate sampling, according to the ACSI.


http://i.i.com.com/cnwk.1d/i/tim/2011/07/19/foresee-acsi-study.png
(Credit: ForeSee Results)

Looking at the other categories, Google led the way among search engines, with a score of 83, up 4 percent over last year. But Microsoft's Bing was hot on its heels by scoring 82, a jump of almost 7 percent from 2010. Noting that anything above 80 is considered an excellent score, the ACSI added that Bing now holds about 17 percent of the search engine market, up from 9 percent last year.

"While Google+ is the challenger to Facebook's established dominance in the social-media sphere, in the search engine wars, Google is king, and Bing is hoping to be a contender," Larry Freed, president and CEO of ForeSee Results, said in a statement. "Last year, Google's customer satisfaction score was three points higher than Bing's. This year, that gap narrows to one point. Bing is showing it can challenge Google, in terms of revenue, market share, and the customer experience."

Among news sites, FoxNews.com took the lead with a score of 82, followed by ABCNews.com at 77 and USAToday.com at 76. The Huffington Post made its first appearance on the list among news sites, but at the very bottom, with a score of 69. Customer satisfaction with The New York Times' site dropped 4 percent this year, to 73, a figure recorded around the time the site started to launch its new metered paywall.

The ACSI index, aiming to measure satisfaction with a variety of industries and companies, is generated using information from interviews with about 70,000 customers.



SOURCE (http://news.cnet.com/8301-1023_3-20080651-93/study-facebook-at-bottom-on-customer-satisfaction/)

Alien
July 25, 2011, 08:47 AM
Facebook needs a new face lift. The current layout is tad bit dull.

MohammedC
August 27, 2011, 09:57 PM
Google+ quite easy.

reverse_swing
March 6, 2012, 06:58 PM
Starting today, all of Google's digital media services have been rebranded to fly under a brand new banner. This is an integrated destination for apps, books, movies, and music, accessible to anyone in the web and Android users.

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